Law Enforcement Request Guidelines

1. Service provider and request channel

Sovrin is operated by Joseph Alai, trading as Sovrin, an individual proprietor in the United States. Authorized officials should email support@sovrin.co from an official government domain with “Law Enforcement Request” or “EMERGENCY” in the subject. General users should use the support and reporting tools instead.

2. Required information

• Requesting agency, jurisdiction, officer name, title, badge or identifying number, official email, telephone number, and supervisor or verification contact.
• The legal authority and signed process relied upon, including the issuing court or authority, date, case/reference number, and any applicable deadline or nondisclosure requirement.
• A precise Sovrin identifier such as verified email address, user ID, username/profile URL, transaction ID, or other unambiguous account reference. Names alone are often insufficient.
• The specific records requested, relevant date range, relationship to the investigation, requested preservation period, and a secure official delivery method.

3. Legal process and scope

We require valid legal process appropriate to the type of information requested and the law applicable to Sovrin, the user, and the requesting authority. We may reject, narrow, seek clarification, or challenge requests that are overbroad, vague, disproportionate, technically infeasible, improperly served, or inconsistent with applicable law or user rights.

International authorities may need to use an applicable mutual legal assistance treaty, letters rogatory, or another recognized cross-border mechanism unless a lawful direct request or emergency disclosure route applies.

4. Preservation requests

A preservation request should identify the account and records with specificity, state the lawful basis and requested period, and confirm that formal legal process is being obtained. Preservation is prospective from receipt, subject to technical availability and applicable law, and does not itself authorize disclosure.

5. Emergency requests

Where permitted by law, Sovrin may voluntarily disclose limited information when we have a good-faith belief that an emergency involving imminent danger of death or serious physical injury requires disclosure without delay. The request must describe the specific threat, people at risk, how the requested data may avert harm, why ordinary legal process cannot arrive in time, and the narrow records needed.

Emergency treatment is not available for routine investigations, property crime, reputational harm, or a merely speculative risk. Officials remain responsible for the accuracy and lawfulness of emergency representations and should follow with formal process where required.

6. Child safety and exploitation

Sovrin prohibits minors, grooming, trafficking, child sexual abuse material, and sexual exploitation. We may preserve and report suspected child exploitation to legally designated reporting bodies and law enforcement as required or permitted by law. Do not transmit illegal imagery by ordinary email; identify it without attaching it and provide an approved secure channel.

7. User notice and confidentiality

Unless prohibited by valid law, unsafe, or counterproductive to preserving evidence, Sovrin may notify an affected user before or after responding and may provide a copy of process. A confidentiality request should cite its legal basis, scope, and duration. We do not accept indefinite or unsupported nondisclosure demands.

8. Available information and retention

Depending on use, settings, deletion, retention schedules, and technical systems, Sovrin may hold account, profile, login/security, transaction/subscription, report/moderation, connection, message, media, or call-metadata records. We cannot produce information we do not hold, cannot decrypt provider-controlled records we cannot access, and do not guarantee recovery of deleted or expired information.

9. Costs, testimony, and authentication

Where permitted, Sovrin may seek reimbursement for unusually burdensome production, specialist testimony, or authentication. Requests for witness testimony or certification should be narrowly tailored and state the legal basis. Routine records should not require personal appearance where a lawful business-record certification is sufficient.