Prohibited Activity Prevention and Response Protocols

1. Common prevention and incident lifecycle

• Prevent: require an adult account, terms acceptance, onboarding, and compliance with rules prohibiting trafficking, sexual commerce, illegality, impersonation, CSAM, grooming, scams, threats, and non-consensual material.
• Detect: combine structured member reports, account blocks, image safety classification, profile-face checks, spam signals, and content-only automated message triage. No single signal is treated as conclusive.
• Contain: hold a high-risk message from delivery, remove or quarantine content, prevent contact between accounts, revoke API tokens, and block new or existing sessions where risk warrants it.
• Review: authorized staff assess the reported item, account history, available conversation context, timestamps, technical records, and prior reports under least-privilege access.
• Preserve and escalate: retain only relevant evidence and identifiers, document action taken, and use a designated reporting channel for child-safety bodies, emergency services, law enforcement, payment providers, or app stores as permitted or required.

2. Human or sex trafficking

The AUP prohibits trafficking, sexual exploitation, prostitution, escorting, compensated or sugar dating, sexual services, recruitment, coercion, and exchanging sex, affection, companionship, housing, travel, gifts, or relationships for value.

Detection combines member reports labeled human trafficking or sexual exploitation, contextual message signals involving commercial sex, recruitment, coercion, movement control, debt, passport control, or threats, and staff review of related account and conversation context. High-risk message signals are held rather than delivered.

Staff prioritize immediate-danger indicators, restrict implicated accounts and contact pathways, preserve relevant records, avoid contacting a suspected trafficker in a way that could endanger a potential victim, and escalate through an appropriate trafficking hotline, emergency service, or law-enforcement channel based on location and urgency.

3. Illegal acts

The AUP prohibits illegal goods or services, sexual commerce, violence, weapons facilitation, fraud, money laundering, gambling, controlled-drug sales, extortion, theft, account compromise, sanctions evasion, and instructions or coordination intended to facilitate wrongdoing.

Automated message triage can identify model-defined illicit, illicit/violent, threatening, graphic-violence, and sexual-risk categories. Members can report illegal activity, scams, threats, and non-consensual material. Profile and gallery media are screened for adult, racy, and violent content.

Potential violations are held or removed and routed to staff. Reviewers assess context before account action or external escalation. Credible imminent threats may be escalated to emergency services; other suspected illegality is preserved and referred only through a lawful, appropriate channel. Sovrin does not automatically email private content to law enforcement.

4. Impersonation and deceptive identity

Members must use truthful age, identity, intent, location, and photos and may not impersonate another person, catfish, use stolen media, fabricate endorsements, or deceptively present synthetic media as a real person.

Profile photos enter moderation and must contain a detectable face. Members can report impersonation, fake profiles, catfishing, scams, or underage profiles and include supporting details. Reporting also blocks the reported profile from the reporter while staff investigate.

Staff compare the profile, media, account history, login and report patterns, and any rights-holder or identity evidence voluntarily supplied through support. Sovrin does not display an identity-verified badge unless verification actually occurred. Confirmed deceptive accounts can have content removed, access revoked, and re-registration attempts restricted.

5. CSAM and child sexual exploitation

No person under 18 may use Sovrin. The AUP prohibits CSAM, grooming, sexualized depictions of minors, sexual or romantic contact with minors, child trafficking, sextortion, and attempts to solicit or distribute such material.

Controls include date-of-birth gating, underage and child-exploitation report categories, automated text triage for sexual/minors and targeted minor-contact risk signals, message holds, image safety screening, and human review. General adult-content or face classifiers do not by themselves establish whether an image is CSAM; suspected child exploitation is handled as an urgent incident requiring designated review and reporting.

Staff restrict access and distribution, preserve the original item and relevant account/technical context without unnecessary copying, and do not send suspected CSAM through ordinary email. Confirmed or apparently reportable material is submitted as soon as reasonably possible through the applicable designated channel, including NCMEC CyberTipline for covered US reporting and the NCA/IWF or other competent authority where applicable. Immediate danger is escalated to emergency services.

6. Automated private-message safety triage and privacy

Sovrin may submit message text to a configured safety-classification provider to identify high-risk categories. The classifier receives the content needed for classification but not Sovrin usernames, account IDs, email addresses, chat IDs, IP addresses, or payment data. The result is stored as a category signal linked internally to the held item.

High-risk signals prevent delivery and create a staff review record. Provider unavailability does not convert contextual trafficking, coercion, or minor-contact signals into approval. Automated screening can miss violations and produce false positives, so member reporting, blocking, appeals, and human review remain part of the control system.

7. Evidence handling, access, and external reporting

• Limit review access to authorized staff with a legitimate safety or legal need.
• Preserve relevant content identifiers, account identifiers, timestamps, report reasons, IP/user-agent records where collected, and enforcement actions; avoid unnecessary duplication of illegal material.
• Do not ask a reporter to download, forward, or email suspected CSAM or non-consensual intimate material.
• Use designated official reporting portals or verified legal-request channels rather than ordinary outbound email for sensitive evidence.
• Do not notify a suspected offender before preservation or escalation when notice could increase danger, destroy evidence, or impede an investigation.
• Document the reviewer, decision, action, and referral reference; retain data only as required or reasonably necessary for safety, fraud prevention, legal obligations, or claims.

8. Contact and related policies

Use in-product report and block controls or contact support@sovrin.co. The controlling rules are at https://sovrin.co/acceptable-use. Detection and moderation controls are at https://sovrin.co/moderation-controls. Law-enforcement request procedures are at https://sovrin.co/law-enforcement.